Privacy Policy

www.drivingservices.org.uk is committed to protecting your personal information and demonstrating exactlywhat we collect and how we will use it. This policy explains how any personal information we collect or that you provide to us, will be processed by us.

1. About our Data Protection

www.drivingservices.org.uk is committed to protecting and respecting your privacy, should you have any queries please contact us support@drivingservices.org.uk

2. Other policies

Our cookie policy

When you use this Website information can be collected through cookies to distinguish you from other users of our Website and other digital products and services. We have a separate Cookie Policy which explains our use of cookies and the purposes for which we use them. Cookie Policy.

Our Terms of Website use and Terms of Sale

Our Terms of Website Use tells you about the terms on which you may make use of this Website and should be read alongside this Privacy Policy. You can read our Terms & Conditions and Terms of Sale

3. Information we may collect from you

Voluntary Information

When you provide us information in some cases we will also ask you for additional, voluntary information. This information will be identified as optional and is used to help us better understand our customers and tailor our services to them.

Statistical Information

We also collect and use aggregated data such as statistical or demographic data. Aggregated Data does not reveal your identity in any way. For example, we may aggregate your Usage and Device Data to calculate the percentage of our Website users accessing a specific feature or product on our Website. No personal information is shared.

Sensitive Personal Information

While we do not request sensitive personal data.

4. Marketing Communications

If or when offered to sign up to receive any marketing communications we will use the information you provide us, usually just your name and email address, to enable us to communicate with you.

If you wish to unsubscribe from receiving marketing communications, you can use the unsubscribe link at the bottom of any communications received.

5. Information we collect about you from other places

To enable us to provide you with our products and services, we may receive information about you from other sources, the legal basis for this is our legitimate interest to monitor and improve our Website , products, and services.

6. Where we store your personal information

All information you provide to us is stored on secure servers. Session recording is provided by various partners who store information on secure servers based potentially in multiple countries, all of which conform to EU-US Privacy Shield providing adequate protection to allow personal data to be transferred to the UK. www.drivingservices.org.uk 's Website servers are located in the US.

7. Sharing your personal information

The recipients of your personal data are limited exclusively to the people who have a need to know such information to perform their responsibilities. We may share your personal information with the following:

Service Providers - www.drivingservices.org.uk work with a number of trusted service providers who supply services on our behalf, and we may share your personal data with these service providers to process your request or provide the services.

These service providers are contractually obligated to keep the personal data they may have received confidential and secure and to use your personal data only based on our instructions.

IT Partners – www.drivingservices.org.uk work with a number of IT companies to support our Website and IT infrastructure, such as hosting and email services.

Payment Processing – www.drivingservices.org.uk integrates with trusted third-party payment processing providers to facilitate the processing of your payments. We fully comply with the PCI & DSS standards in respect of processing credit/debit card payments.

Our Website uses third parties to collect session data which may record mouse clicks, mouse movements, page scrolling and any text keyed into some of the Website forms ("Session Data"). Session Data does not include bank details or any sensitive personal data and is limited to the minimum identification data required to identify Website users. Data collected from the www.drivingservices.org.uk Website is for www.drivingservices.org.uk internal use only. The information is stored for 12 months and used for aggregated and statistical reporting.

In the event that we sell or transfer any business or assets, in which case we may disclose your personal information to the prospective purchaser or recipient of such business or assets.

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of www.drivingservices.org.uk , our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. How long will personal information be kept by us

We do not hold your personal information for any purpose or purposes for longer than is necessary to fulfil the purposes we collect it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances you can ask us to delete your data: see your right to be deleted below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your rights under data protection legislation

Data protection legislation provides you with certain rights when it comes to the processing of your information. These are:

(a) The right to be informed

You have the right to be informed about how we collect and process your personal information, how we use your personal information and your rights in relation to your personal information.

(b) The right of access your information

You have the right to access the personal information we have on you. We can confirm whether or not your information is being processed and provide you with access to your personal information.

(c) The right to correct your information

If your personal information is inaccurate or incomplete, you are entitled to have that information corrected and updated. If we have disclosed your information to any third parties, where possible, we will inform them of any updates you provide to us. You can update the personal information we hold about you by contacting us.

(d) The right to delete your information

You have the right to request the deletion or removal of your personal. There are limited circumstances in which you can request deletion of you information, these include, where the information is no longer necessary for the purpose for which we originally collected or processed it and where you have withdrawn your consent to the processing by us.

(e) The right to restrict processing

In some circumstances, you also have the right to restrict or suppress the processing of your personal information. If you request us to suppress your personal information, we will suspend any further processing of it.

(f) The right to transfer information

If you want to move or transfer your personal information to a different service provider or copy your information for your own purposes, you have the right to have your information transferred to another person.

(g) The right to object

You have the right to ask us not to process your personal information where we are relying on a legitimate interest and there is something which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

10. What can you do if you’re not happy

We are committed to protecting and respecting your privacy.

We will work with you to resolve any issues you may have and aim to answer any question raised by you as soon as possible.

You can also make a complaint to ICO – further information can be found at https://www.ico.org.uk/concerns/

11. About Data Security

www.drivingservices.org.uk has implemented measures to protect the privacy, security, and integrity of your personal data. Access to personal data is restricted to those employees and service providers who need to know this information and who have been trained to comply with rules on confidentiality.

www.drivingservices.org.uk does not store payment information and securely transfers this information to the payment provider who will process the payment transaction. www.drivingservices.org.uk fully complies with PCI & DSS standards in respect of processing credit/debit card payment – please see following Website for information regarding compliance - https://www.pcisecuritystandards.org/security_standards/index.php

www.drivingservices.org.uk ensures that your personal data is not altered, damaged, or accessed by unauthorised third parties.

Please note that the Internet is not a secure medium. When submitting personal information to us using the Internet, your details may not be secure from access by third parties. The submission of personal information to us using the Internet is therefore made at your own risk. Once in receipt of your information www.drivingservices.org.uk uses procedures and security measures to ensure only authorised access is permitted.

12. Changes to our Privacy Policy

We may change our policy from time to time.

Any changes we make to this policy in the future will be posted on this page.